Welcome to Marcello Sarto. These Terms of Service govern your use of our website and the purchase of our premium handmade leather shoes. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.
Company Name: ETISALAT LTD
Company Number: 14517823
Trade Name: Marcello Sarto
Email: info@marcellosarto.com
Phone Number: +44 7848 141288
Physical Address: 23 Clifton Road, Isleworth, Greater London TW7 4HJ, United Kingdom
Eligibility: You must be at least 18 years old to use our website and make purchases.
Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
Order Placement: By placing an order, you offer to purchase the products in accordance with these Terms of Service.
Payment: We accept payments through all major credit and debit cards. All payments are processed securely. Please note that PayPal may not be accepted at this time.
Order Confirmation: You will receive an order confirmation email once your order has been successfully processed.
Shipping Policy: We offer free worldwide shipping on all orders. Because our shoes are handmade to order, please allow 7 to 12 business days for craftsmanship, finishing, and quality inspection before dispatch. After dispatch, transit typically takes 5 to 7 business days. Most orders therefore arrive approximately 12 to 19 business days after the order is placed. Customs clearance, remote destinations, public holidays, or carrier delays may occasionally add time.
Delivery Issues: If you encounter any issues with delivery, please contact our customer service team for immediate assistance.
30-Day Returns and Size Exchanges: Returns and size exchanges may be requested within 30 days of delivery. Items must be unworn, unused, in their original condition, and returned with the original packaging and accessories.
Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or different from what you ordered, please contact info@marcellosarto.com within 48 hours of delivery and include clear photographs of the product and packaging.
Return Shipping: Return shipping costs are the customer’s responsibility. No restocking fee is charged.
Refunds: Once the returned item is received, inspected, and approved, the refund will be processed to the original payment method within 10 business days.
Mandatory Consumer Rights: Nothing in these Terms limits any non-waivable rights you may have under applicable consumer law.
Accuracy: We make every effort to provide accurate product descriptions and images. However, slight variations in color, texture, or finish may occur due to the handmade nature of our products and differences in device displays.
Availability: All products are subject to availability. We reserve the right to limit quantities, modify designs, or discontinue items without prior notice.
Ownership: All website content, including text, product imagery, logos, and designs, is the exclusive property of Marcello Sarto and protected under intellectual property laws. You may not reproduce, copy, or distribute any content without prior written consent from us.
Disclaimer: To the fullest extent permitted by law, Marcello Sarto shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.
Product Warranty: Our products are covered by a limited warranty against manufacturing defects. For further details or to initiate a warranty claim, please contact our support team.
Data Protection: Your privacy is of utmost importance to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Modifications: We may update or revise these Terms of Service periodically. Any changes will become effective upon being posted on our website. Continued use of our website signifies your acceptance of the revised terms.
Jurisdiction: These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Company Name: ETISALAT LTD
Company Number: 14517823
Trade Name: Marcello Sarto
Email: info@marcellosarto.com
Phone Number: +44 7848 141288
Physical Address: 23 Clifton Road, Isleworth, Greater London TW7 4HJ, United Kingdom
Thank you for choosing Marcello Sarto.
We appreciate your trust and are committed to delivering a refined, high-quality shopping experience.
Handcrafted leather footwear made to order for men who value timeless style, skilled finishing, and distinctive character.
