Ordering & Sizing
How do I know what size to order? Since our shoes are made to order, getting your size right matters. Check our sizing guide before ordering, which includes measurement instructions and a full size conversion chart. If you're still unsure, reach out through our contact page with your measurements — we're happy to help.
What if I'm between two sizes? If your measurement falls between two sizes, we recommend choosing the larger size for enhanced comfort and flexibility. If you're unsure, contact us before ordering rather than after.
How long does it take to receive my order? Because every pair is handcrafted to order, please allow 7 to 12 business days for craftsmanship, finishing, and quality inspection before dispatch. After dispatch, delivery typically takes 5 to 7 business days. Most orders arrive approximately 12 to 19 business days after the order is placed. Tracking is emailed once your order ships.
Materials & Craftsmanship
Are your shoes made from genuine leather? Yes. Every pair is built from genuine leather, with the specific leather type (full-grain, suede, or embossed finishes) listed on each individual product page.
What does "hand-painted patina" mean? It's a finishing technique where color is applied by hand in layers, rather than dyed a single flat tone — giving the leather genuine tonal depth and natural variation. Read our full explanation of hand-painted patina leather shoes for more detail.
What does "Goodyear welted" or "Blake stitched" mean? These refer to how the sole is attached to the shoe. Both are stitched (not glued) construction methods that allow for resoling. Our Goodyear welt vs. Blake stitch guide covers the details and how to verify genuine construction.
Are your alligator or crocodile-embossed shoes made from real exotic leather? No — these are genuine leather stamped with an embossed pattern to resemble alligator or crocodile texture, not real exotic skins. This keeps the style accessible without the cost (or ethical considerations) of genuine exotic leather.
Shipping & Returns
Do you offer free shipping? Yes, we offer free worldwide shipping on all orders.
What is your return policy? We offer 30-day returns and size exchanges. Eligible items must be unworn, unused, in their original condition, and returned with the original packaging and accessories. For standard returns, size exchanges, fit-related returns, or change-of-mind returns, return shipping is the customer’s responsibility. If an item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery; after verification, Marcello Sarto will cover the appropriate return or replacement costs. We do not charge a restocking fee. Full details are outlined on our return policy page.
Can I return a shoe because it doesn't fit? Yes. If the fit is not right, you may request a return or size exchange within 30 days of delivery, provided the shoes are unworn, unused, in their original condition, and returned with the original packaging and accessories. Return shipping for size or fit-related returns and exchanges is the customer’s responsibility, and we do not charge a restocking fee. Please review our sizing guide before ordering, and reach out to us if you need help. Full details are available in our return policy.
Care & Maintenance
How do I care for my leather shoes? Regular conditioning, proper storage with shoe trees, and periodic polishing will keep leather shoes looking good and lasting longer. See our complete leather care guide for a full routine.
Do suede shoes need different care than leather? Yes — suede requires a dedicated brush and protector spray rather than conditioner or polish. Using leather products on suede can damage the texture.
Contact
I have a question that isn't answered here — how do I reach you? Visit our contact page and we'll get back to you directly.
Handcrafted leather footwear made to order for men who value timeless style, skilled finishing, and distinctive character.
