Shipping policy

Shipping Policy

Thank you for shopping with Marcello Sarto. Each order we receive is handled with utmost care to ensure that our handcrafted footwear reaches you safely and on time. Please review our shipping policy below to understand how we manage delivery and logistics.

Free Shipping

We are pleased to offer free worldwide shipping on all orders.

Processing & Craftsmanship Time
Every Marcello Sarto pair is handmade to order. Please allow 7 to 12 business days for craftsmanship, finishing, and quality inspection before dispatch.

Estimated Delivery (Transit Time)
After dispatch, international delivery typically takes 5 to 7 business days. Most orders therefore arrive approximately 12 to 19 business days after the order is placed. Customs clearance, remote destinations, public holidays, or carrier delays may occasionally add time.

Order Tracking

After your order has been dispatched, you will receive a shipment confirmation email containing your tracking number and a direct link to monitor your delivery status in real time.

Shipping Address Accuracy

Please double-check your shipping address at checkout to ensure accuracy. Marcello Sarto is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Customs & Duties

International orders may be subject to customs fees, import duties, or local taxes imposed by your destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Policy Updates

Marcello Sarto reserves the right to update or revise this Shipping Policy at any time to reflect changes in our logistics or business operations. Any modifications will be promptly updated on this page.

Contact Information

Company Name: ETISALAT LTD
Company Number: 14517823
Trade Name: Marcello Sarto
Email: info@marcellosarto.com
Phone Number: +44 7848 141288
Physical Address: 23 Clifton Road, Isleworth, Greater London TW7 4HJ, United Kingdom

Thank you for choosing Marcello Sarto. We truly value your trust and look forward to delivering excellence with every handcrafted pair you order.